Tracking has not updated
Give it a working day before calling. Carrier scans lag, and a parcel that has not been scanned is usually moving rather than lost. After that, call +1 (302) 200-3480 with the tracking number.
Horse Mood Shipping and Delivery
Two things are confirmed. Five are not, and we would rather say so than fill the gap with a plausible guess.
Quick answer
Horse Mood ships from the United States unless the marketplace listing says otherwise, and a tracking number arrives in the order email once the parcel moves. Shipping cost, delivery speed and international availability were not published to us, so no figure for any of them appears on this site. The checkout screen is where a shipping cost, if any, is shown. For anything that goes wrong in transit, call the order desk on +1 (302) 200-3480 with your order ID.
Horse Mood shipping, confirmed and unconfirmed
| Question | Answer |
|---|---|
| Where does it ship from? | The United States, unless the listing says otherwise. |
| Is there tracking? | Yes. A tracking number arrives in the order email. |
| What does shipping cost? | Not published to us. The checkout screen shows it. |
| How fast is delivery? | Not published to us. No delivery window was given. |
| Does it ship internationally? | Not published to us. Check the listing before ordering from outside the US. |
| Is shipping free on larger packs? | Not published to us. |
| Is there a subscription or auto-ship? | Not published to us. Read the checkout screen carefully before you agree to anything recurring. |
| Who do I call about a parcel? | +1 (302) 200-3480, the order desk, with the order ID. |
Six confirmed answers would be a normal shipping page. Two is not, and the difference is the point of this table.
Storing Horse Mood once it arrives
The bottle's own storage line is unusually specific for this category, and it is worth following. It reads: keep away from heat, light, and humidity to preserve freshness.
Three enemies, and humidity is the one people ignore. A bathroom cabinet is the worst common storage place in a house, because every shower cycles the room through warm, wet air. Capsule shells are gelatin, and gelatin takes on moisture. A kitchen cupboard away from the hob, or a bedroom drawer, is a better home for this bottle.
Heat matters in transit as well as at home. A parcel left in a hot vehicle or on a sunny doorstep for a day is not a safety emergency, and it is not ideal either. If a bottle arrives hot, let it come back to room temperature in a cupboard before you open it, so that condensation forms on the outside rather than the inside.
The expiry printed on this batch is 07-2028. At two capsules a day a bottle is thirty days, so even a six-bottle pack is comfortably inside that date. There is no reason to refrigerate this product and the label does not ask you to.
What to do after you order Horse Mood
Four steps, and the first one saves the other three.
Save the confirmation email
It carries the order ID, which is the first thing the desk will ask for. Nothing about an order can be sorted out quickly without it.
Watch for the tracking number
It arrives in a follow-up email once the parcel moves, rather than at the moment you pay. A gap of a day or two between the two emails is normal.
Check the bottle when it arrives
Safety seal intact, lot number and expiry present, Supplement Facts panel matching the one on our supplement facts page, capsules loose and dry. Four checks, one minute.
Call the desk if any of that is wrong
+1 (302) 200-3480, order ID in hand. Do not take capsules from a bottle whose seal was damaged in transit.
Returns are a separate journey
Sending something back does not go to the office address. Returns go to 540 Madison Avenue, Floor 18, New York, NY 10022, with your full name, email and order ID in the parcel. Return shipping is paid by the buyer and should be sent with tracking. The refund policy page has the full sequence.
Why this page has so little on it
A shipping page is normally the easiest one on a supplement website to write, because shipping terms are the kind of thing sellers publish. This one is mostly blanks, and it is worth explaining why rather than padding it.
The material we were given covers shipping in two sentences: it ships from the US unless the sales page says otherwise, and tracking is in the order email. That is the entirety of the shipping information supplied to us.
We could fill the gaps with reasonable-sounding text. Standard shipping typically takes five to seven business days is the kind of sentence that appears on thousands of supplement sites, and on most of them nobody checked. It reads well, it reassures, and it would be invented.
So the table above says not published several times over. The checkout screen is where a shipping cost appears, if there is one, and that screen is the only authority on the question.
If shipping terms are later published to us, they go on this page with the date they arrived, and the last-updated date at the foot moves forward.
Common parcel problems, and the right first move
Each of these goes to the order desk, and each goes better with the right thing in hand.
Marked delivered, nothing arrived
Check with neighbours and around the property first, then call the same day. Carriers hold delivery evidence for a limited period and a prompt call is worth more than a careful one a fortnight later.
The box is damaged
Photograph it before opening. A photograph taken at the doorstep is worth considerably more than a description given afterwards.
The safety seal is broken
Do not take the capsules. Photograph the bottle, then call with the order ID. In this category that check matters more than in most, and a broken seal is a replacement conversation rather than a judgement call.
The wrong pack arrived
Call before returning anything. A wrong-item return is handled differently from a change of mind and the desk will tell you how.
It arrived hot
Let it come back to room temperature in a cupboard before opening, so condensation forms outside rather than inside. Then check whether the capsules are dry and separate.
Ordering from outside the United States
The material we were given says the product ships from the US and says nothing at all about international delivery, so this section is about how to find out rather than what the answer is.
The checkout screen is the authority. If it will not accept an address in your country, that is the answer. If it will, the price it shows you at that point is the one that governs, including any shipping it adds.
Two things are worth knowing before ordering a supplement across a border in any case. Customs may levy duty or tax on arrival, which is charged to you rather than to the seller. And some countries restrict the import of particular botanical ingredients, which is a question for your own customs authority rather than for a US website.
Returns across a border are also slower and more expensive, and return shipping is paid by the buyer. If you are ordering from outside the US, the case for starting with one bottle rather than six is stronger than it already was.
Ready to try Horse Mood?
One bottle is 60 capsules: thirty days at two a day, sixty at one. Eight ingredients share a 1,200 mg blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursingHorse Mood Shipping and Delivery: common questions
What does shipping cost?
Not published to us. It ships from the United States unless the listing says otherwise, a shipping cost is shown at checkout if there is one, and a tracking number arrives in the order email once the parcel moves.
How should I store it?
Keep away from heat, light, and humidity to preserve freshness, and store in a cool, dry place. A bathroom cabinet is the worst spot in a house, because gelatin capsules take on moisture.
What is the expiry date?
The side panel prints Expiry date: 07-2028. At two capsules a day a bottle is thirty days, so even a six-bottle pack finishes comfortably inside that date.
What if the safety seal is damaged?
Do not take the capsules. The bottle says do not use if the safety seal is damaged or missing. Photograph it, then call +1 (302) 200-3480 with your order ID.
How do I return Horse Mood?
Call +1 (302) 200-3480 with your order ID before sending anything, then post it tracked, at your own cost, to 540 Madison Avenue, Floor 18, New York, NY 10022, with your full name, order email and order ID inside the parcel.
What batch is this site written about?
Lot HOR-26/TH-6587, certificate reference HOR-6587-26-TH, expiry 07-2028. The certificate itself was not published to us, so the reference is all we can print.
Ready to try Horse Mood?
One bottle is 60 capsules: thirty days at two a day, sixty at one. Eight ingredients share a 1,200 mg blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursing